We've gathered answers to the most common questions about Crep Caps, our products, and our store policies.
1. What types of products do you sell?
We specialize in high-quality hats, caps, and headwear designed for style, comfort, and everyday wear.
Our collections include classic caps, trending styles, and accessories for every look.
2. Where do you ship?
We currently ship to addresses within the United States.
Delivery typically takes 3–5 business days after your order is processed.
3. How much does shipping cost?
We offer free shipping on all orders within the United States.
4. How long does it take to process an order?
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 1:00 PM ET are processed the next business day.
5. Can I return a cap if I change my mind?
Yes! We offer a 30-day return window from the delivery date, as long as the item is unused, in original condition, and includes all tags and packaging.
6. How do I start a return?
Head to our Returns Portal and enter your order details, or reach out to our customer support team by email, phone, or live chat. Once approved, we'll provide instructions and a prepaid return shipping label (when applicable).
7. Can I exchange an item for a different one?
Yes! Exchanges are available through our Returns Portal.
If there's a price difference between your original item and the new one, it will be charged or refunded.
8. What payment methods do you accept?
We accept Shop Pay, major credit and debit cards (Visa, Mastercard, American Express, Diners Club International, Discover), Apple Pay, and Google Pay.
9. How can I contact customer support?
You can reach us during business hours by email, phone, or live chat on our website for any questions or support needs.
Business Name: Crep Caps
Address: 5 Earlsdon Avenue South, CV5 6DU, United Kingdom
Email: support@crepcaps.com
Phone: +447881386584
Live Chat: Available on our website
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
Response Time: Most inquiries are replied to within 24–48 business hours.